Welcome to Shoe Haven Shop’s FAQ page! We’re dedicated to providing quality footwear for growing feet and ensuring your shopping experience is as comfortable as our shoes. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of shoes do you offer?
We specialize in footwear for little ones, including:
- Crib shoes for newborns and infants
- Everyday shoes for toddlers and children
- Sneakers and athletic shoes for active kids
How do I choose the right size for my child?
We recommend measuring your child’s foot length and referring to our detailed size chart (available on each product page). For growing feet, consider ordering a half size larger to allow room for growth, especially if ordering for a future season.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships (within 1-2 business days after placement), you’ll receive an email with tracking information. You can use this to:
- See real-time updates on your package’s location
- Get estimated delivery dates
- Know when to expect your delivery
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Free Shipping (for orders over $50 USD)
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
Tip: For upcoming events or seasons, we recommend ordering 3-4 weeks in advance.
Do you ship internationally?
Yes! We’re proud to serve families worldwide, though we cannot ship to some remote areas and parts of Asia. Please note:
- Customs fees or import taxes may apply depending on your country’s regulations
- Delivery times may vary slightly based on local postal services
- All orders ship from our warehouse in Lunenburg, US
Returns & Exchanges
What is your return policy?
We want you and your little one to be completely happy with your purchase. You may return unworn, undamaged shoes within 15 days of receipt for a refund or exchange. Please note:
- Original packaging must be included
- Return shipping costs are the customer’s responsibility
- Refunds will be processed to the original payment method
What if my shoes arrive damaged or incorrect?
We carefully inspect every order before shipment, but if there’s an issue with your order, please contact us immediately at [email protected] with photos of the issue. We’ll work quickly to resolve the problem, whether that means sending a replacement or issuing a refund.
Contact & Support
How can I contact customer service?
Our friendly customer care team is always happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 531 Bobbin Mill Road, Lunenburg, US 05906
Still have questions? We’re here to help your little ones take their next comfortable steps in Shoe Haven Shop footwear! Contact us anytime at [email protected].