Welcome to Shoe Haven Shop! These Terms and Conditions govern your use of our website (www.shoehavenshop.com) and your purchases of our quality crib shoes, sneakers, and children’s footwear. Please read these terms carefully before placing an order.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part, please refrain from using our site.

2. Website Use and Intellectual Property

2.1 License to Use

We grant you a limited, non-exclusive license to access and make personal use of our website for shopping purposes.

2.2 Intellectual Property Rights

All content on this site (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, modify, or distribute content without our express written permission.

2.3 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s functionality
  • Use automated systems to extract data

3. Product Information

3.1 Product Descriptions

We strive for accurate product descriptions and images, but colors may vary slightly due to monitor settings. All sizes are in US measurements unless specified otherwise.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Age Restrictions

Our products are designed for children. By purchasing, you confirm you are at least 18 years old or have parental consent.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless stated otherwise. We reserve the right to correct pricing errors.

4.4 Order Confirmation

You will receive an email confirmation upon order placement. This constitutes our acceptance of your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Methods

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

5.3 Delivery Areas

We ship globally, excluding certain Asian countries and remote regions. Some areas may have additional restrictions.

5.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by customs, weather, or carrier issues.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

The following cannot be returned unless defective:

  • Worn or used shoes (for hygiene reasons)
  • Items without original packaging/tags
  • Personalized or custom products

6.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for approval and return instructions
  3. Ship items to our return address using trackable shipping

6.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Bank processing may take 5-10 additional days.

6.5 Exchanges

Exchanges are subject to product availability. We cover shipping costs for replacement items.

6.6 Damaged/Defective Items

Contact us immediately with photos of the damage. We’ll arrange replacement or refund and cover associated shipping costs.

7. Customer Responsibilities

  • Provide accurate personal and payment information
  • Review order details before submission
  • Inspect products upon delivery and report issues promptly
  • Comply with all applicable laws and regulations
  • Use products only as intended

8. Limitation of Liability

Shoe Haven Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Errors in product descriptions
  • Delivery delays beyond our control
  • Unauthorized account access due to your negligence

Our total liability for any claim related to these terms or your use of our website shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal data.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms shall be governed by the laws of the United States and the state of [Insert State], without regard to conflict of law principles.

12. Contact Information

For questions about these Terms or our products:

Shoe Haven Shop
531 Bobbin Mill Road
Lunenburg, US 05906
Email: [email protected]

Thank you for choosing Shoe Haven Shop for your children’s footwear needs! We’re committed to providing quality products and excellent customer service.